To purchase & schedule a |
 |
November 18th Galaxy
2000 |
http://teamboston.com |
Event III began on September 29th
with the Lead Ambassador training at
the Dedham Holiday Inn. The event
was supported with an array of field
tactics to be trained in by our Lead
Ambassadors to your entire compli-
ment of employees. Two thirds of
Team Boston dealers are participating
in Celebrity Service. Their customer
service scores averaged a whopping
15% higher than dealers who were
not participating. Walt Disney World
Pays a great percentage of its employee's
minimum wage in a tight Florida job
market. The Disney Company strategizes
a program similar to Celebrity Service for
the purpose, like Team Boston, of
achieving superior customer service. Equal
to the customer service agenda is the goal
of employee retention.
Thank you for the great turnout, despite
hurricane forecasts, for the Lost World
Planet. I think most of you would agree
the speakers who traveled from Houston
were insightful with regard to how
technology might effect us, what we are
doing about it, and what you can do to
not be in a Lost World. The presentations
included:
· Patty Giedris presenting techno-push,
what various scenarios would look like.
employee turnover for its - or any
other industry.
Think about the benefits of partici-
pating in Celebrity Service. As an
owner, you select a Lead Ambassador,
and you let all your employees know
that you take this program seriously,
the benefits should be substantial.
Your employees will be continuously
focused on events that lead to customer
satisfaction in addition to being focused
on interesting and changing events.
Employees will receive positive feedback
from customers, therefore, employees
feel better about themselves and their
job satisfaction. You should experience
reduced employee turnover. If indeed you
achieve reduced turnover; that should be a
significant reduction in expense.
· Maury Billig presenting tech issues the
Alliance is working to develop.
· Mike Free introducing Alliance-on-line
and the new computer purchase program.
· Rosa Gozales and the great deal offered
by Comp USA.