A Team Boston Task Force has mobilized to create a program that will lead our dealers into bringing on new employees. The team may include marketing, advertising, recruitment strategies and tools for dealing with the tight employment market we live in.

Care Package

Care Package:

Have you received your care package? Event III for Celebrity Service began October 18 and will run through November 28. The care package includes:

1. Operation CARE Package Flip Book

The first fifteen pages of the book prepare the Lead Ambassador for direction the event at your location. The rest of the book is to be used to share the information with all employees during the six-week event, much like the flipbooks in earlier Celebrity Service Events.

2. Obstacles to Caring, Feedback on Caring and Recovery Cards

These will be used during weeks one, two and four of Operation CARE Package.

3. Image Evaluation Forms

These will be used during week three of Operation CARE Package.

4. "Who Cares!" Spotlight Cards

The Spotlight cards will be awarded to anyone caught going above the normal call of duty to exhibit Caring on the job. 

How will you prepare for the future? How will you understand limitations and opportunities? The Galaxy System… your connection to the future.   

. They will also be awarded to employees participating in the weekly ""homework."

The highlights of Event III includes:

§ Focus on the first of the three Celebrity Service Core Values: Caring

§ Employees will learn to use Celebrity Service Support Tools, Appearance Standards, Recovery Techniques and Extra Value to show customers they care.

§ During this six-week period, the new and improved Spotlight Card Program will be implemented. Now, in addition to being awarded to employees spotted excelling in customer service, they can be earned simply by attending each weekly session and completing the simple homework assignments. Remember, each station will name a winner at the end of the event and that person will be eligible to win a territory-wide prize. Event II's lucky winners went home with $75 pre-paid American Express cards!