Congratulations to Kristin Goral, daughter of retailers Rich and Pat Goral, of Bamstable, Mass., who was awarded the 1999 Star Enterprise Retailer Scholarship. Kristin is a 1999 graduate of Barnstable High School and will attend Philadelphia University in the fall, majoring in Architecture. Kristin's interests involve many sports, including track, figure skating, and volleyball. She will be on Philadelphia University's varsity volleyball team next year. Kristin was inducted into the National Honor Society in 1998. She is a letter-winner on her high school's track team, enjoys teaching ice skating to children during the winters, and acts as a coach at summer volleyball camp. We wish her much success in her years at Philadelphia University.

Congratulations to Shelly Wentworth graduating senior at Bamstable High School and a recipient of the Texaco scholarship. Shelly will use these flinds toward her tuition at Georgetown Univer-sity where she will be studying Nursing. Shelly is a member of the National Honors Society and is captain of BHS Sailing. Shelly's father is Kevin Wentworth, a Texaco retailer in Hyannis, MA. Good Luck at Georgetown! The Winning Combination     An outside company will handle the measurement and reward system. We considered four factors: Image, customer service, skills training and sales volume. We call it "The Winning Combination."     This fall, we will begin measuring how well "Driven To Win" has reached the station level. We will measure the Customer Service Attributes and all 84 brand standards. If you mastered the 15 core brand standards, you will be well on your way to success. Great scores can win prizes for dealers, Sales Consultants and SORO managers. The three ways of measuring your station:

Community Service!    Not sure where to get involved? Cindy Karol, of Pleasant Street Shell in Attleboro, lets local church youth groups hold car washes at her station throughout the summer.     Randy Eakin, of Randy's Automotive in Medfield, has a change jar on his counter to collect money for the town's animal shelter. The possibilities are end-less - and can help build a loyal customer base.

· The first way is a visit to your station by an evaluator.   They will measure your customer service skills and    then walk the station with the Brand Standards    Evaluation Form. · The second way is a new automated phone survey   called Spea13ack that customers call direct. · The last way is a phone call to your station to check

on your customer service and knowledge of your products     You will be measured, and you won't know when. So focus on putting "Driven To Win" in place at your station, complying with the items in the Brand Stan-dards Guide and coaching your fellow employees.