August, 2001
Volume 4, Issue 5

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A Team Boston Newsletter

Consumerism

Inside this issue:

Walk The Store                           2

Texaco Brand                             2

The Battlefield Market            3
Share:The ultimate
opportunity


Walk The Talk                           3

As Told by Oil Price                 4 
Information Service

Flower Power Winners             4

Roslindale Texaco Event          5

"Reward comes in two forms: first, innovation and creativity, underscored by differentiation, is rewarded by ‘economic profit’—innovative/creative revenue. Second, efficiency earns only a ‘fee’ for competence. The difference is noticeable…

...if a supplier or producer wishes to provide materials or services as ‘commodities’, it/they can expect, and deserves a fee directly proportionate to its efficiency. If a supplier offers ‘added value’ above this commodity worth, it can expect an ‘economic profit’, which it deserves because the consumer is eventually willing to part with a value which includes an unusual margin equated with extreme value, known as ‘economic profit’."

The distinction between selling and marketing is at the crux of business visionary Peter Drucker’s interpretation

of consumerism. Selling is purely product driven. One has a product and to personally profit from this product one sells it to a buyer. Selling a product is not a customer sensitive (or driven) act. It is seller sensitive. Selling does not drive a company to create new and different opportunities (innovative revenue streams) to satisfy customer needs and wants. Selling is inwardly focused on one’s own product.

A true marketing approach is based on an understanding of and commitment to satisfying consumer needs, wants and emotions, and fulfilling them with particular product or service offerings. Marketers change the nature of their companies based on consumer demand. At the heart of consumerism is being a true marketer. A true marketer isn’t preoccupied so much with selling his own product as he is with providing a product or service that fulfills consumer demand.

STRATEGIC MARKETING WAR GAMES SEMINAR
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  • A systematic process for extending and enhancing your marketing efforts by capitalizing on the potential opportunities inherent in your trading area—beyond the property lines of your station
  • Strategies to increase customer trial while simultaneously maximizing your high margin sales
  • Proven trading area marketing techniques designed to improve customer satisfaction and build customer loyalty.

    It showed you how to develop an innovative, facility-specific trading area marketing plan that will empower you to create more revenue through:
  • Appealing value-added sales promotions
  • In-store activities that create customer satisfaction and enhance the loyalty of your existing customers
  • Capturing new customers from trading area traffic generators and customer centers
  • Local merchant partner tie-ins

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